Review Guidelines & Community Policy
Our guidelines ensure Complaint-Review remains the most trusted source of real consumer experiences. Every review must follow these principles.
What to Do
- Write from first-hand experience: Review companies you have personally transacted with or used.
- Be specific and factual: Include dates, clear details, order numbers or dispute context.
- Remain constructive: Explain what went wrong or what went well with courteous language.
- Update your review: If the company resolves your issue, update your rating to reflect the outcome.
What is Prohibited
- No incentivized or fake reviews: Reviews for payment, discounts, or gifts will be permanently deleted.
- No personal identifying information: Do not post private phone numbers, home addresses, or staff full names.
- No hate speech or harassment: Profanity, hate speech, threats, and defamatory attacks are strictly prohibited.
- No competitor sabotage: Business owners or employees may not review their direct competitors.
Are you a business owner?
Read our specific guidelines on how to respond to customer complaints and claim your profile.