Privacy Policy
Last updated: September 10, 2026. We are committed to transparency in how we collect, store, and process your data.
1. Information We Collect
We collect information you provide directly to us when you create an account, write a review, or communicate with us:
- Account Details: Name, email address, password hash, and optional profile picture.
- User Content: Review text, ratings, evidence attachments, and company responses.
- Technical Signals: IP address, browser type, device information, and interaction timestamps used strictly for fraud prevention.
2. How We Use Your Data
Your data is used to provide, maintain, and improve our services, authenticate your identity, detect spam or coordinated fraudulent reviews, and facilitate fair dispute resolution between consumers and businesses.
3. Cookies and Tracking
We use secure, HTTP-only cookies to store authentication tokens (session management) and prevent cross-site forgery. We do not sell your personal browsing habits to third-party advertising brokers.
4. Data Retention & Security
We implement industry-standard encryption (TLS/HTTPS, salted bcrypt password hashing, and encrypted database connections) to safeguard your data. You may request account deletion at any time.